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Terms and Conditions

Last Updated: April 07, 2025
Agreement to Our Legal Terms
We are GLOBAL Pharmaceutical & Nutraceutical ("Company," "we," "us," "our"), a company registered in India at FIRST, 116, S ONE, CHANDLODIYA GHATLODIA RAILWAY ROAD, AHMEDABAD, Gujarat 382481, India.
We operate the website https://www.globalpharmaceuticals.co.in/ ("the Site") and all related products and services, including call center orders (+91 9332088518), that refer or link to these Legal Terms (collectively, the "Services"). You can contact us via the Contact Us form at https://www.globalpharmaceuticals.co.in/contactus or by phone at +91 9310550406.
These Legal Terms form a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and GLOBAL Pharmaceutical & Nutraceutical. By accessing the Services or placing an order, you confirm that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree, you are prohibited from using the Services and must discontinue use immediately.
When placing an order, you must confirm via a mandatory checkbox that you are 18 years of age or older, as required by the Indian Penal Code and applicable regulations for purchasing pharmaceutical products. If you are under 18, you may not use the Services or place orders, and any attempt to do so will result in order cancellation and deletion of any collected data. You are solely responsible for ensuring compliance with this age requirement, and we are not liable for any misrepresentations regarding your age.
We may post supplemental terms on the Services, incorporated by reference. We reserve the right to modify these Legal Terms, with changes effective upon updating the “Last Updated” date. Continued use constitutes acceptance of revised terms.
We recommend saving a copy of these Legal Terms for your records.
Table of Contents

  1. Our Services

  2. Intellectual Property Rights

  3. User Representations

  4. Products

  5. Purchases and Payment

  6. Shipping Policy

  7. Cancellation and Return Policy

  8. Prohibited Activities

  9. Guidelines for Reviews

  10. Services Management

  11. Privacy Policy

  12. Term and Termination

  13. Modifications and Interruptions

  14. Governing Law

  15. Dispute Resolution

  16. Corrections

  17. Disclaimer

  18. Limitations of Liability

  19. Indemnification

  20. User Data

  21. Electronic Communications

  22. Third-Party Websites and Content

  23. Force Majeure

  24. Regulatory Compliance

  25. Product Warranty

  26. Contact Us

1. Our Services
The Services include online and call center-based ordering of pharmaceutical and nutraceutical products. They are not intended for use in jurisdictions where such use violates local laws. Users are responsible for ensuring compliance with local regulations.
2. Intellectual Property Rights
Our Intellectual Property
We own or license all intellectual property in the Services, including source code, designs, text, images, and trademarks (“Content” and “Marks”), protected by Indian and international laws.
Content and Marks are provided “AS IS” for personal, non-commercial use only.
Your Use of Our Services
Subject to these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download/print Content for personal use. No Content or Marks may be reproduced, republished, or used commercially without our written permission via the Contact Us form.
Your Submissions
By submitting feedback or suggestions (“Submissions”), you assign us all intellectual property rights. We may use Submissions without compensation. You warrant that Submissions are original, comply with these terms, and do not infringe third-party rights.
3. User Representations
By using the Services, you represent and warrant that:

  • You have legal capacity to comply with these Legal Terms.

  • You are at least 18 years old, confirmed via a mandatory checkbox during order placement.

  • You will not use automated or non-human means (e.g., bots) to access the Services.

  • You will not use the Services for illegal purposes.

  • Your use will not violate any applicable law.

  • You will provide a valid prescription from a licensed medical professional for pharmaceutical orders, which will be verified by our internal team.

Misrepresentation, including age or prescription validity, may result in order cancellation, data deletion, and legal action.
4. Products
We strive to accurately display product details, but do not guarantee accuracy of images or descriptions. Products are WHO GMP-certified (pharmaceuticals) or FSSAI-compliant (nutraceuticals, sourced from third parties). Products are subject to availability, and we may change prices or discontinue items without notice.
5. Purchases and Payment
We accept:

  • Visa

  • Mastercard

  • UPI

  • Cash on Delivery (COD)

You must provide accurate purchase information. Sales tax and shipping fees may apply, with shipping charges determined based on weight and distance. These charges will be communicated to you by our team before dispatch and added to the order cost. Payments are in INR, charged upon order placement for online payments. For COD orders, payment is due upon delivery, including any applicable shipping charges. We may correct pricing errors or refuse orders at our discretion, including those from resellers.
6. Shipping Policy
Shipping charges are applicable based on the weight of the products and the delivery distance, and will be communicated to you by our team before dispatching the medicine. For Ahmedabad, Durgapur, we deliver medicines same or next day, subject to availability. For non-local users, we provide tie-up pharmacy details, and you must collect medicines from them. If couriers are used, you assume risks of delays, loss, or damage. We are not liable for courier issues, additional shipping costs due to third-party actions, or failure to collect from pharmacies. For assistance, use the Contact Us form, but resolution depends on third parties.
7. Cancellation and Return Policy
We are committed to customer satisfaction. Below are the processes for cancellations, returns, and refunds.
7.1 Cancellation
Orders cannot be canceled directly. To request cancellation, submit a request via the Contact Us form at https://www.globalpharmaceuticals.co.in/contactus or call +91 9332088518 before the order reaches “dispatch status.” Cancellations are at our discretion and not possible post-dispatch. You are responsible for verifying order status promptly.
7.2 Return Process
We strive to ensure you receive quality products in the right condition. If you need to return a product, follow these steps:
Return Intimation
To initiate a return, contact our customer support team within 7 days of receipt:

Verification Process
Our customer care team will verify your return request within 72 business hours of receiving the complaint. We will assess the validity of your claim (e.g., defective or damaged products).
Eligibility for Return
If your claim is verified as genuine and reasonable, we will initiate a reverse pickup of the product(s). Returns are not accepted for reasons other than defects or damage (e.g., change of mind).
Packaging Requirement
You must return the product(s) in their original manufacturer’s packaging, including all accompanying items (e.g., labels, invoices, leaflets). Failure to comply may result in rejection of the return request.
7.3 Refund Process
If your refund claim is found to be valid after verification, the refund will be processed as follows:
Refund Timeline
Refunds will be processed within 30 days from the date of reverse pickup, if applicable.
For Orders Paid via Online Payment (Credit/Debit Card, UPI, Wallets)
The refund amount will be credited back to the original payment method or respective wallet, as per PayU refund guidelines. This process may take up to 30 working days.
For Cash on Delivery (COD) Orders
The refund will be processed through a bank transfer to your bank account. You will be required to share necessary bank details (e.g., account number, IFSC code) via the Contact Us form to initiate the refund. You are responsible for providing accurate details, and we are not liable for delays or errors in refund processing due to incomplete or incorrect information.
We reserve the right to reject refund requests if the return does not meet our eligibility criteria. You bear the cost of return shipping unless the issue is due to our error.
8. Prohibited Activities
You may not:

  • Retrieve data to create unauthorized databases.

  • Defraud or mislead us or users.

  • Interfere with security features.

  • Harass or harm others.

  • Upload harmful material (e.g., viruses).

  • Use the Services for unauthorized commercial purposes.

  • Submit false prescriptions or misrepresent your age.

9. Guidelines for Reviews
Reviews must:

  • Be based on firsthand experience.

  • Avoid offensive or illegal content.

  • Be truthful.

  • Not be posted by competitors.

We may remove reviews at our discretion. By posting, you grant us a perpetual, royalty-free license to use the content.
10. Services Management
We may monitor the Services, take legal action against violators, and remove content to protect our rights and ensure functionality.
11. Privacy Policy
By using the Services, you agree to our Privacy Policy, available on the Site, governing data privacy and security.
12. Term and Termination
These Legal Terms apply while you use the Services. We may deny access or terminate your use at our discretion for any reason, including breaches (e.g., false prescriptions, underage use). Terminated users may not re-access the Services.
13. Modifications and Interruptions
We may modify or discontinue the Services without notice. We are not liable for losses from interruptions or discontinuance.
14. Governing Law
These Legal Terms are governed by Indian laws. Disputes will be resolved in the courts of Ahmedabad, Gujarat, with exclusive jurisdiction.
15. Dispute Resolution
Informal Negotiations
Disputes must be negotiated informally for 45 days via the Contact Us form.
Binding Arbitration
Unresolved disputes will be arbitrated under the Arbitration and Conciliation Act, 1996, in Ahmedabad, with one arbitrator, in English, under Indian law.
Exceptions
Intellectual property, privacy, or injunctive relief disputes will be resolved in Ahmedabad courts.
16. Corrections
We may correct errors in the Services without notice.
17. Disclaimer
The Services and products are provided “AS IS” without warranties, except as stated in the Product Warranty section. We are not liable for errors, interruptions, or damages from use, including product misuse, failure to follow medical advice, or third-party actions (e.g., pharmacies, couriers).
18. Limitations of Liability
We, our directors, or employees are not liable for any direct, indirect, or consequential damages from using the Services or products, including lost profits, data, or health impacts due to misuse.
19. Indemnification
You agree to indemnify us against claims or losses from your use of the Services, breach of these Legal Terms, or violation of third-party rights, including product misuse or false prescriptions.
20. User Data
You are responsible for data transmitted to the Services. We are not liable for its loss or corruption.
21. Electronic Communications
You consent to electronic communications, satisfying legal requirements for written records.
22. Third-Party Websites and Content
The Services may link to third-party services (e.g., tie-up pharmacies, Google Ads, Wix hosting, PayU), which may involve sharing your data. We are not responsible for third-party content, privacy practices, or actions, including delays, losses, or damages by pharmacies, couriers, PayU, or Wix. Use third-party services at your own risk, and review their terms and policies.
23. Force Majeure
We are not liable for delays due to events beyond our control (e.g., natural disasters, pandemics, regulatory actions).
24. Regulatory Compliance
Our pharmaceuticals are WHO GMP-certified, and nutraceuticals are sourced from FSSAI-compliant third parties. Our internal team verifies prescriptions for compliance with the Drugs and Cosmetics Act, 1940, through licenses under Forms 20 and 21B for retail and wholesale drug sales. We do not currently adhere to CDSCO-specific audits but comply with applicable Indian laws. You must comply with local laws, including obtaining valid prescriptions, and are liable for any misuse or non-compliance.
25. Product Warranty
We assure that all products are authentic, WHO GMP-certified (pharmaceuticals), or FSSAI-compliant (nutraceuticals) at sale. This assurance is limited to product condition at delivery and excludes damages from misuse, improper storage, or expiration. Claims for defects must be reported within 7 days via the Contact Us form. We may replace defective products or issue a refund at our discretion. No other assurances or warranties, including merchantability or fitness for a particular purpose, are provided.
26. Contact Us
For inquiries, cancellations, returns, or complaints, use the Contact Us form at https://www.globalpharmaceuticals.co.in/contactus or call +91 7022033044 (support) or +91 9332088518 (orders).

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